Recent Why SERVPRO Posts

SERVPRO Offers FREE Professional Advice And Scopes

7/1/2020 (Permalink)

Free Advice and Scopes Here in our community. Here to Help®

As water, fire and mold restoration professionals we see the stress each flood or fire puts on you. Most people don’t know what to do after an incident. They don’t know if they should open an insurance claim, start cleaning up themselves or how much damage there really is under the layers of material. All of it is overwhelming for most people but don’t despair because SERVPRO is here to help.

We don’t respond to situations; we respond to people that are in situations

When you call us, a trained water, fire and mold restoration SERVPRO expert will come to you with our state of the art equipment, moisture meters and thermal imaging if needed and give you 100% free advice. You can ask us any and all questions you may have about your water or fire damage and we can even give you a general direction on what to do next as well as a plan of action if you decide to hire us to do the restoration and mitigation work.

SERVPRO... Here in our Tri Cities community. Here to Help® 

Call us today for your free professional advice and scope


Professional Technicians

6/3/2020 (Permalink)

A SERVPRO tecnician standing outside a clients house with the client and talking SERVPRO is Always Professional and Exceed Industry Standards

SERVPRO Technicians are always professional and maintain a file process, whether you’re paying out-of-pocket or insurance is covering your loss, you can be assured that there is a detailed record and pictures of the events of each job that meets the standard in the Insurance industry.

The job file forms include:

SERVPRO first notice of loss FNOL documents proper identification of the loss which is important for proper preparation of the job, including the appropriate technicians, tools and equipment.

Authorization to Perform Services must be signed by the customer before work begins and signifies the official hiring of a SERVPRO franchise to perform services. We won’t trick you into services: You always get to choose. 

SERVPRO Customer Information Form - Water Damage provides answers to commonly asked questions and alleviates potential misunderstanding, give you a clear expectation and helps answer your questions.

SERVPRO Water Damage Emergency Services Report provides a record of the emergency work done to mitigate the loss.

SERVPRO Water Damage, Equipment Validation and Drying Report tracks the usage of drying equipment and the progress of the drying process to ensure quick and effective drying results that comply with IICRC standards.

Certificate of Satisfaction provides written evidence the job was performed to the customer’s satisfaction. It is our way to ensure perfect customer service and get 

SERVPRO is the brand you know and trust

SERVPRO Gives Back To Our Community

6/2/2020 (Permalink)

Michelle passing out bags of potaoes from the back of her truck at SERVPRO 1 Ton of potatoes given to our Tri Cities community

1 ton of baby Red potatoes given away for free to the Tri Cities community. SERVPRO hopes to be able to do this more often and as the community needs. 

A special thanks to Michelle Haack at SERVPRO and Gavin at Johnson Agriprises in Othello — with Michelle Haack and Johnson Agriprises.

Covid-19 has caused havoc on our community but the community has came together in so many positive ways. Neighbors helping neighbors and businesses helping businesses. It is truly a beautiful sight to see!

Keep your eye open on our facebook page for more free food. Here are some additional great local resources if you find you or someone you know is in need. 

Tri Cities Families Helping Families Facebook Group

FREE Helping The Community Tri-Cities, Wa

Housing Resource 

Free Meals / Food Banks

Employment, Training and Placement

Salvation Army

Tri Cities Regional Chamber of Commerce: Business Resources

Drive in Wi-Fi hot spots

Covid-19 Help for Washington

Tri-Cities Diaper Bank

Philanthropy Northwest 

We are in this together! Stay strong friends! 

Mother's Day Giveaway

5/11/2020 (Permalink)

The drawing winners with the hanging flowers baskets that they won Who are the real winners here?

“For it is in giving that we receive” 

~ St. Francis of Assisi

We thought we were running a simple giveaway on Facebook but, unbeknownst to us, we were actually the ones receiving this time. The giveaway was for Mother’s Day and there were so many heartwarming and uplifting stories of the loving mothers here in our community. These  

To all the amazing Mommas out there, we wish we could give away flowers to each and every one of you. You are strong, brave, exceptional, beautiful, inspiring and lovely women and mothers to children that cherish you!  

We did a random drawing and Grant Otis McFarland was picked. Grant nominated his loving mother, Charen Otis McFarland.  I don’t know them personally but when they came to get the hanging flower baskets, I couldn’t help but believe that they both deserved to win them very much.

We felt honored to be able to hear the stories and give back. We all can’t wait to see what the Father’s Day Giveaway brings!

The Support You Need

5/5/2020 (Permalink)

SERVPRO call center. People in offices answering phone calls Your call is answered 24/7 with a real SERVPRO professional.

Whether you have a small water leak or a big smoke damage from a fire, SERVPRO has the support you need.

Quick dispatch and follow-up

SERVPRO’s call center operates 24 hours a day, 365 days a year. The call center staff is trained in IICRC standards and emergency mitigation. They understand the needs of the customer. So when you call SERVPRO you’ll be talking to someone who understands what is happening and what you need done. The call center staff confirms the quick dispatch of an emergency team to your home or business to start the emergency mitigation process.

SERVPRO’s call center follow up is designed to deliver customer satisfaction and a comprehensive electronic file to insurance when the project is complete. Making the situation as simple as possible for you, the customer.

SERVPRO understands that you’re a busy person and your time is valuable. SERVPRO professionals may not resolve all of your problems, but we strive to make the restoration process as easy and painless as possible so you can spend your time where it matters most.

With every flood comes a flood of emotions. With every fire, a momentary spark of uncertainty and loss of control.

4/30/2020 (Permalink)

A man in a suit and ripping open his collar shirt with both hands to reveal a SERVPRO logo under. Like Superman does Not All Heroes Wear Capes

With every flood comes a flood of emotions.

With every fire, a momentary spark of uncertainty and loss of control.

And when it’s your home, your business or your belongings that become damaged, you don’t just want things clean; you want your life back as well.

And that’s where SERVPRO comes in... like a hero to the rescue.

A company with over 40 years of experience in cleanup and restoration, SERVPRO professionals are faster to any size disaster. Our #1 goal is to turn items back to preloss condition. Doing all we can to help home owners and business owners regain control following a disaster.

SERVPRO is uniquely qualified to help you when you suffer from water, fire or mold damage. We blend customer service and high knowledge and education of water, fire and mold damage. The result is a 24 hour emergency medication damage restoration, and a quality job you can be assured with.

We use documented, measured performance to improve the value for you. You can be assured will do our very best to help you make it “Like it never even happened.”

Carbon Monoxide: A Silent Cold Weather Killer

1/15/2020 (Permalink)

Carbon Monoxide Poisoning: Can't be seen, Can't be smelled, Can't be heard. Can be stopped Prevent Carbon Monoxide Poisoning

You can’t see or smell carbon monoxide, but at high levels it can kill a person in minutes.

Often called the silent killer, carbon monoxide (or CO) is an invisible, odorless, colorless gas created when fuels, like gasoline, wood, coal, natural gas, and propane burn incompletely. According to the Center for Disease Control and Prevention, each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All people and animals are at risk for CO poisoning with some groups including unborn babies, infants, and people with chronic heart disease, anemia, or repertory problems being more susceptible to the effects of carbon monoxide.

An excess of CO, leading to CO poisoning, can result from faulty furnaces or other heating appliances, portable generators, water heaters, clothes dryer, or idling cars left running in garages. Taking some basic, precautionary steps can help eliminate the risk of carbon monoxide poisoning. Protect yourself by reviewing the following tips provided by the United States Fire Administration.

  • Have fuel-burning appliances, like oil and gas furnaces, gas or kerosene heaters. Fireplaces, and wood stoves inspected by a trained professional every year.
  • Open a damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home
  • Make sure all fuel-burning equipment is vented to the outside to avoid CO poisoning. Keep the venting for the exhaust clear and unblocked.
  • If you need a warm vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueling motor or engine indoors even if the garage door is open. Make sure the exhaust of a running vehicle is not blocked with snow, ice, or other materials.
  • Make sure vents for the dryer, furnace, stove, and fireplace are clear of snow and other debris.
  • Only use barbecue grills outside, away from all doors, windows, vents, and other building openings. Some grills can produce CO gas. Never us e grills inside the home or the garage, even if the door are open.
  • Use portable generators outdoors in well ventilated areas away from all doors, windows, vents, and other building opening to prevent exhaust fumes from entering the home.

SERVPRO Gets Elbow Deep

6/17/2019 (Permalink)

SERVPRO Getting Elbow Deep With the Kennewick Fire Department

What a great experience spending the day with the Kennewick Fire Department Station #5! At SERVPRO of Tri Cities West, our techs always go in after the disaster to clean up the fires and medical scenes, but SERVPRO was able to go on emergency calls with the Kennewick Fire Department and even helped them train by playing the 'damsel in distress' on a building and being rescued with the ladder truck. We were more than happy and felt absolutely honored to do it. What an amazing group of men and women! So much strength, dedication and courage! Thank you for all you do!

SERVPRO tries its hardest to give back to the community and its heroes and sometimes we even get to be the quiet hero that pick up the pieces of destroyed homes.

It is an honor and a privileged to be called on after a crisis to help you pick up the pieces. 

Priceless Content Restoration for Mold, Water, soot, or Fire Damage

6/4/2019 (Permalink)

Contents Restoration is an important business. It not only helps to restore damaged property, it helps restore people’s lives and livelihoods. While property damage can take many forms, what’s important to the owners is that their business opens back up are returned to normal, and that they get their priceless property back, as fast as possible. And that’s why SERVPRO of Tri Cities West has a surgical grade ultrasonic cleaner.

Ultrasonic waves in our surgical grade ultrasonic cleaner make a gentle yet effective cleaner that can reach down into blind holes and crevices of any object, it has the same level of microscopic cleaning found in the medical industry and can save virtually 90% of contents.

Of course, what property can be returned depends on the type and severity of the damage. Certainly not every item, such as those actually burnt or melted in fires, can be restored, but a great number of items that would have traditionally been determined to be unrecoverable can now be quickly restored and returned to the owner

Cleanable Items:

  • Expensive Industrial parts
  • Electronic equipment including TV’s, computers, appliances and much more.
  • Lenses and other optical parts
  • Watches
  • Dental and surgical instruments
  • Mini-blinds
  • Silver
  • Brass
  • Chandeliers
  • Tools
  • Dishware
  • Plastics
  • Coins
  • Golf clubs
  • Fishing reels
  • Window blinds
  • Firearms
  • Musical instruments
  • Heirlooms
  • China
  • Delicate figurines
  • Ceramics
  • Jewelry

It easily removes smoke residues, mold, water damage, heat scale, and rust.

SERVPRO... Your expert fire and water cleanup and mold remediation experts!

Stay Safe. Be Prepared

6/3/2019 (Permalink)

Prepare in case of a wildfire or other emergency

Did you know wildfires can cause flooding or disrupt transportation, gas, power, and communications? In our Tri Cities area, Mother Nature can dish out all types of trouble. We need to be prepared for any kind of natural disaster including the possibility of a radiological or chemical emergency.

No matter what the emergency, we need to be ready to go at a moment’s notice. We’ve all heard the messages: Get a kit. Make a plan. Be informed. 

But how many of us are really ready?  A recent survey found only 36 percent of people believed there was a high likelihood of a natural disaster to ever happen in their community. Believe me when I say you will wish you were prepared. During or after the disaster is not the time to plan.

Taking just a few steps now can make sure you and your family is ready when disaster strikes. Prepare in case of a wildfire, earthquake, flood, storm or radiological disaster. Spend a few hours this weekend putting together your emergency supply kit and call SERVPRO of Tri Cities West for a custom complimentary Emergency Ready Plan. Does your family know what to do when disaster strikes?  You may not all be at home or in the same place. In fact, In Tri Cities, we have 3 major rivers that may separate you from getting to your family in an emergency; so it's important to plan now. Make a plan for work, school, home etc.


LEAVE if told to do so. If you refuse you are risking your life and the lives of the emergency responders

Sign up for your community’s warning system.

    Benton County Code Red: Sign up here

    Franklin County Code Red: Sign up here

For more great planning tools visit

Restoring Commercial Properties Presents Unique Challenges

5/16/2019 (Permalink)

Flooding and water damage events at Tri Cities commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Tri Cities West 

SERVPRO of Tri Cities West specializes in water and fire cleanup and restoration of commercial and residential property after a disaster. We are also the local mold remediation experts and offer other cleanup services. Our staff is highly trained in property damage restoration and mold remediation. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold Remdiation

4/29/2019 (Permalink)

Mold Under A Sink

One of the worst problems that can arise while recovering from an unmitigated disaster such as a water tank spill or a storm that might have caused waterlogging is mold formation. Mold is bad for properties because these fungi feed on natural materials and cause biodegradation. The growth of mold in buildings, homes, and offices can lead directly or indirectly to a large number and variety of health issues.

Proper steps can be taken to mitigate or further reduce the mold issue that might have risen in a structure:

1.     The most important task that has to be executed when charged with a mold formation situation is to reduce and if possible, eradicated the high levels of moisture.

2.     The secondary task is to remove the affected material after the main cause of excessive moisture has been taken care of.

It has to be kept in mind that though molds are ubiquitous, their formation should not be tolerated as the health issues that they can cause are alarming and escalating. Molds are responsible for various kinds of allergies and respiratory problems. Molds in houses are usually found in areas which are damp and dark throughout the day, for longer periods of time.

However, molds can also arise as a consequence of a recent disaster in the area or any accidental spills which lead to accumulation of water or moisture in large amounts with no room for timely intervention. Mold removal is quite different from the technique of mold remediation. The former is quite difficult to achieve and is not an appropriate term to be used when dealing with practical real-life situations.

It is difficult to cure and remediate a situation leading to excessive mold growth without the use of proper tools and insights which come from experience. The resources required for such an undertaking are also beyond the scope of an individual who doesn’t face such a problem from time to time. Thus, it is advised to seek the help of a professional service which deals with such situations which provides reliable, efficient and adequate assistance. 

The 24-hour emergency services that are hosted by them at have been tried and tested time and again. The ability of an expert technician with the required certifications under his belt provides an assurance which cannot be adequately achieved when you have to deal with mold remediation all by yourself, ill-prepared. It might take less than 48 hours for the mold to set in and start growing at an exponential rate. However, with proper guidance and help from SERVPRO of Tri Cities West you can be sure that in such time your property will be mold free!

Here's To Our Youth!

3/1/2019 (Permalink)

The countdown is on!

SERVPRO of Tri-Cities West is participating to raise money for our community youth with Junior Achievement of Washington Southeastern Region at their annual fundraising Rodeo Bowl.

Junior Achievement is a program designed to help our youth with work readiness, entrepreneurship, and financial literacy to face real world experiences.

And donations make these amazing programs for our youth possible! Without the generous supporters, JA could not meet the growing demand for their high-impact programs.

JA's K-12 programs provide relevant, hands-on education and reach nearly 11,000 youth in the Tri-cities region and more than 75,000 students annually throughout Washington and Northern Idaho.

SERVPRO of TRI-CITIES WEST supports JA because we understand the tremendous need for a well-educated workforce, and appreciate the value in our youth. We believe that education is the essential component of success for young people and their future.

If you would like to help us support the Junior Achievement program and the youth in our community, you can donate here.