Recent Posts

Destroy Odors with Deodorization

5/4/2021 (Permalink)

A woman covering her nose Odors? Get Rid of Them For Good!

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke, and soot damage in your home or business can create unpleasant and potentially permanent problems. Water and mold damage or other issues can also be a culprit for funky smells and odors.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.

With technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC) SERVPRO professionals can provide specialized services that rid your home or business of offensive odors left by fire, smoke, water or mold damage.

SERVPRO professionals do not cover up lingering odors with a fragrance: they seek out and remove the source of the odor.

Once the source is found, SERVPRO’s proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies, upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts and more.

Ask a SERVPRO professional to explain the various deodorization methods available and which one works best for you.

If you or someone you know recently suffered fire damage or some other accident that requires deodorization services, Contact SERVPRO immediately for a free scope.

Whether it's fire, water, or mold damage or just a stubborn odor that refuses to go away, We’ll help make it “Like it never even happened.”

Carbon Monoxide: A Silent Cold Weather Killer

5/4/2021 (Permalink)

Carbon monoxide poisoning Prevent Carbon Monoxide Poisoning

You can’t see or smell carbon monoxide, but at high levels, it can kill a person in minutes.

Often called the silent killer, carbon monoxide (or CO) is an invisible, odorless, colorless gas created when fuels, like gasoline, wood, coal, natural gas, and propane burn incompletely. According to the Center for Disease Control and Prevention, each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All people and animals are at risk for CO poisoning with some groups including unborn babies, infants, and people with chronic heart disease, anemia, or repertory problems being more susceptible to the effects of carbon monoxide.

An excess of CO, leading to CO poisoning, can result from faulty furnaces or other heating appliances, portable generators, water heaters, clothes dryers, or idling cars left running in garages. Taking some basic, precautionary steps can help eliminate the risk of carbon monoxide poisoning. Protect yourself by reviewing the following tips provided by the United States Fire Administration.

  • Have fuel-burning appliances, like oil and gas furnaces, gas or kerosene heaters. Fireplaces, and wood stoves inspected by a trained professional every year.
  • Open a damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home
  • Make sure all fuel-burning equipment is vented to the outside to avoid CO poisoning. Keep the venting for the exhaust clear and unblocked.
  • If you need a warm vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueling motor or engine indoors even if the garage door is open. Make sure the exhaust of a running vehicle is not blocked with snow, ice, or other materials.
  • Make sure vents for the dryer, furnace, stove, and fireplace are clear of snow and other debris.
  • Only use barbecue grills outside, away from all doors, windows, vents, and other building openings. Some grills can produce CO gas. Never use grills inside the home or the garage, even if the door is open.
  • Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.

With every flood comes a flood of emotions. With every fire, a momentary spark of uncertainty and loss of control.

5/4/2021 (Permalink)

Man opening his T-shirt, inside he has another T-shirt that says SERVPRO Not All Heroes Wear Capes

With Every Flood Comes A Flood of Emotions.

With every fire, a momentary spark of uncertainty and loss of control.

And when it’s your home, your business or your belongings that become damaged, you don’t just want things clean; you want your life back as well.

And that’s where SERVPRO comes in... like a hero to the rescue.

A company with over 40 years of experience in cleanup and restoration, SERVPRO professionals are faster to any size disaster. Our #1 goal is to turn items back to pre loss condition. Doing all we can to help homeowners and business owners regain control following a disaster.

SERVPRO is uniquely qualified to help you when you suffer from water, fire or mold damage. We blend customer service and high knowledge and education of water, fire and mold damage. The result is a 24 hour emergency medication damage restoration, and a quality job you can be assured with.

We use documented, measured performance to improve the value for you. You can be assured will do our very best to help you make it “Like it never even happened.”

Commercial Flood Damage in Kennewick, WA

4/29/2021 (Permalink)

SERVPRO techs working to remove materials from the walls of a Kennewick, WA business When it comes to your commercial property, we mean business.

A property in Kennewick, WA was flooded and filled with contaminated water from the creek and storm runoff. A small local company tried restoring it however the job was just too big and complex. When the sun rose on the 3rd day without any progress they called in SERVPRO. The SERVPRO Disaster Recovery Team had the 3 feet of water in a 36,000 sq ft building gone just 6 hours after starting the job, contents were removed on day 2 and demo started on day 3. We are faster to any size disaster because we understand that every hour spent cleaning up is an hour of lost revenue and productivity for your business. 

Flooding and water damage events at Tri Cities commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Tri Cities West 

SERVPRO of Tri Cities West/Franklin County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Here's To Our Youth!

4/26/2021 (Permalink)

SERVPRO team walking outside in Tri Cities, WA Donations make these amazing programs for our youth possible!

The countdown is on! 

SERVPRO of Tri-Cities West is participating to raise money for our community youth with Junior Achievement of Washington Southeastern Region at their annual fundraising Rodeo Bowl.

Junior Achievement is a program designed to help our youth with work readiness, entrepreneurship, and financial literacy to face real world experiences.

And donations make these amazing programs for our youth possible! Without the generous supporters, JA could not meet the growing demand for their high-impact programs.

JA's K-12 programs provide relevant, hands-on education and reach nearly 11,000 youth in the Tri-cities region and more than 75,000 students annually throughout Washington and Northern Idaho.

SERVPRO of TRI-CITIES WEST supports JA because we understand the tremendous need for a well-educated workforce, and appreciate the value in our youth. We believe that education is the essential component of success for young people and their future.

Restoring Your Tri Cities Commercial Property After A Water Damage Event

4/21/2021 (Permalink)

SERVPRO tech removing equipment from a SERVPRO truck in Tri Cities, WA We are commercial cleanup experts.

Flooding and water damage events at Tri Cities commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Tri Cities West 

SERVPRO of Tri Cities West/Franklin County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

5 Reasons To Choose A Fire Damage Mitigation Professional To Do the Whole Job

4/21/2021 (Permalink)

wooden structure of a building, drywall installation on the interior and roofing and lathing on the exterior. Fire restoration in a Port Kelley, WA.

Here Are Five Reasons Why

When your business gets fire damage, hopefully, it’s extremely isolated. However, once smoke has filled a room or spread into multiple rooms, you’re probably going to need professional assistance.
One option is to hire different companies for different jobs. For instance, you could hire a soot damage specialist to remove the smoke residue and a carpet cleaning company to restore your carpets and fabrics. However, most insurance adjusters in  Port Kelley, WA, prefer you to hire a single full-service fire restoration company to handle everything. 

Everything Is Done One Way

Using a one-stop shop to handle all the fire mitigation means consistency throughout the job. They’ll be able to ensure the results aren’t a jumble of different styles or methods.

Greater Flexibility

When one restoration company handles the whole job, they can respond to your specific needs better. Each restoration project is different and choosing a company dedicated to restoring versus replacing when possible will help save your possessions and reduce the cost and time of completion.

Breadth of Knowledge

Fire mitigation can be highly complicated. Instead of hiring individual contractors for each job, hiring a single fire damage restoration expert means they understand the idiosyncrasies of fire and smoke damage.
Plus, the water damage from firefighting efforts can exceed the damage from the flames. Water can cause long-term damage to the building materials and foundation. Black mold colonies frequently form if the excess moisture isn’t removed from a building.

Due Diligence Is Easier

You should check the verified reviews and licenses of contractors before hiring. This is much simpler with a single restoration company than multiple ones. Plus, if you choose a Preferred Vendor, they can work more closely with your insurance to make sure everything is done right.

No Shoddy Subcontractors

Some repair contractors will take your money and hire cheap subcontractors. Choosing a Preferred Vendor means you’re guaranteed satisfaction from both the restoration company and your insurance adjuster.
When you choose a single expert, you’re much more likely to get the job done right and quickly. SERVPRO is Faster to Any Size Disaster.

Frequently Asked Questions About Fire and Your Insurance

4/1/2021 (Permalink)

a house burned down, metal sheet lying on the floor A home suffered from fire damage in Richland, MA

Your insurance will cover most of the damage from a home fire on your property. Most homeowners and renters will receive sufficient coverage through their standard insurance policies. However, those with a higher risk may be excluded and need to take other measures.

What Coverage Is Offered To Protect Against Fire and Smoke Damage?

Your insurance policy will cover many of your expenses due to a home fire. The most common expenses they cover include:

  • Repairing your home
  • Replacing your personal belongings
  • Expenses related to lawsuits due to a spreading fire
  • Additional living expenses

Is Standalone Fire Insurance an Option?
You can purchase standalone fire insurance for your home. These policies offer additional coverage that protects you financially in the event of a home fire. They cover damage strictly related to fire, smoke, or explosions. While they don't cover as many perils as standard insurance policies, fire coverage is often cheaper. Therefore, this is a good option for people who live in older homes or those with a history of claims. It is also a great option for your secondary residence that is vacant for most of the year.

What Happens When Your Home Doesn’t Qualify for Standard Insurance?
If your house in Richland, WA has a high risk of catching fire, you may find that your home doesn't qualify for standard insurance. You may be denied some common reasons: living in an arson zone, being too far from the fire department, or living near a brush or a canyon. Fortunately, many homeowners who cannot receive coverage for fires can apply for government-backed insurance policies that have fewer qualifications.
You can expect your standard insurance coverage to pay for you to hire a fire restoration company and start getting back to normal after a fire. Additionally, standalone policies are an option for people looking for cheaper options. They are also great for protecting your vacation home from a vacant home fire. If you cannot get a standard insurance policy, there are government-backed options that are easier to qualify for.

Emergency Kit Preparedness for Businesses

4/1/2021 (Permalink)

Flashlight, portable radio, batteries, water bottles and a first aid kit Check your kit in Finley, WA, once a month for any missing items.

Protect Yourself And Others With A Well-Designed First Aid Kit

Are you ready in case a storm causes your office's windows to shatter and someone gets cut? What if the roof caves in with someone working underneath? Having a first aid kit on hand is essential to making sure you are able to handle these as well as any other perilous scenarios. Use the following information to properly assemble and maintain one for your business.

Emergency Kit Inclusions
Prestocked kits are available for purchase, although some office managers elect to put one together on their own. If you choose to create one, make sure yours includes:

  • Multiple size gauze pads
  • Variously shaped bandages
  • Medical tape
  • Scissors
  • Tweezers
  • Splints
  • Wound cleaners

This list does not include many other items that should be included. Perform further research on what belongs before deciding if your first aid kit is complete.

Emergency Kit Management
Diligent emergency kit management is absolutely essential. Pick a smart location where yours will be stored. Make it an obvious spot that isn't prone to experiencing extreme temperatures. Inform everyone where it will stay and provide instructions on easily accessing it during a crisis.
Check your kit in Finley, WA, once a month for any missing items and swiftly replace anything that has been removed. Perform this chore on the first of each month and become proactive about what other components you think should be added.
Have an emergency medical plan in place. Train staff on the best ways to respond to these stressful situations. Emphasize that injured workers remain a priority over fixing structural damage to your building. Only after a wounded individual has been treated should you call a commercial storm restoration service to conduct an assessment and make repairs.
It is impossible to thoroughly eliminate the peril that comes with extreme weather conditions. You can, however, protect yourself and others with a comprehensive, well-designed first aid kit. Make sure your workspace has a good one in place.

What To Do Before an Insurance Adjuster Arrives at Your Home

3/10/2021 (Permalink)

Man wearing a white helmet while writing on a clipboard The insurance adjuster works closely with our team from start to finish.

Follow The Below Steps

If your Kennewick, WA property suffers water damage following a storm or plumbing issue, you should file an insurance claim right away. A home adjuster will then come to your house to assess the loss. To ensure the process goes as smoothly as possible, follow the below steps.

1. Identify the Damage
The inspection will go much more quickly if the adjuster knows where to look once he or she arrives. You should thus walk around your home and note any damage ahead of time. Do not forget about exterior structures such as the pool and garage.

2. Get Proof of Your Losses
Your word alone is not enough to substantiate your losses. Make an inventory of everything that was damaged and locate the receipts for those items. You could also take videos or photos of the destruction and show them to the adjuster.

3. Understand How Claims Are Determined
The home adjuster may give you an estimate that is lower than you expect. This could lead to tension or a fight with the insurance company. It thus helps to know before the adjuster's visit what factors he or she will use to calculate the value of claim.
The details of your policy will play a big role. Find out if your policy includes replacement costs or actual cash value. Replacement cost policies do not deduce for depreciation when giving you money to replace damaged items.
If you have an older home, it may not be up-to-date with the latest building codes. When cleanup and restoration professionals rebuild your property after the loss, they will have to comply with these codes. This extra cost is not always included in homeowners' policies.
Before the home adjuster arrives to your property, make note of all the damage that occurred. You should also read over your policy so you will know exactly what is covered. This way, you should not be surprised by the adjuster's estimate.