Recent Posts

Tips From FEMA When A Wildfire Threatens

7/8/2020 (Permalink)

When a wildfire threatens your home or business

We are getting into the wildfire season and it is best to be prepared. Print this out in case you ever have to evacuate your home or business because a wild fire threatens your property. Keep it with an emergency supply kit. Always evacuate if you’re in question but if you have plenty of time you can follow this list to try to prevent damage.

  • Close windows, vents, and doors
  • Shut off all utilities if possible
  • Seal attic and ground vents with precut noncombustible coverings
  • Turn of propane tanks
  • Place combustible patio furniture inside
  • Connect the garden hose to outside taps
  • Place lawn sprinklers on the roof and near above ground fuel tanks/lines
  • Wet or remove shrubs within 15 feet of the structure
  • Turn on your in-ground or lawn sprinklers if possible
  • Wear protective clothing
  • Take your emergency supply kit
  • Lock your home or business
  • Tell someone when you leave and where you are going
  • Choose a route awhile from fire hazards

If your property suffers fire, smoke or soot damage from a wildfire SERVPRO of Tri Cities West is here to make it “Like it never even happened.”®

SERVPRO Offers FREE Professional Advice And Scopes

7/1/2020 (Permalink)

Here in our community. Here to Help®

As water, fire and mold restoration professionals we see the stress each flood or fire puts on you. Most people don’t know what to do after an incident. They don’t know if they should open an insurance claim, start cleaning up themselves or how much damage there really is under the layers of material. All of it is overwhelming for most people but don’t despair because SERVPRO is here to help.

We don’t respond to situations; we respond to people that are in situations

When you call us, a trained water, fire and mold restoration SERVPRO expert will come to you with our state of the art equipment, moisture meters and thermal imaging if needed and give you 100% free advice. You can ask us any and all questions you may have about your water or fire damage and we can even give you a general direction on what to do next as well as a plan of action if you decide to hire us to do the restoration and mitigation work.

SERVPRO... Here in our Tri Cities community. Here to Help® 

Call us today for your free professional advice and scope


The Science of Drying

7/1/2020 (Permalink)

SERVPRO has the science, equipment and technology to help you after a water damage incident.

Did you know there is actually a science behind drying out wet material after a water damage or flood mishap? Having the knowledge of physychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO professionals are trained in the science of drying and follow strict industry approved standards to help lower the chances of any secondary damages like mold or mildew. If your home or business suffers a water damage, SERVPRO will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening
  • Measure how much moisture is in wet materials and monitor whether are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to the drier air in the surface of the material – but only if the air is drier.  The only problem is, nature often takes too long and secondary damages may occur while the building is drying out.

SERVPRO of Tri Cities West has the tools, training and equipment to help Mother Nature along, Including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO also uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

It’s not only the equipment but the technology too! SERVPRO has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know where your property is at in the drying process.

The bottom line? SERVPRO of Tri Cities West has the training and equipment to help make water damage “Like it never even happened.” 

Severe Storm Damage?

6/7/2020 (Permalink)

Storm, Flooding, tornadoes, hurricanes... No job is too big. SERVPRO is Here to Help

As we seen on Saturday here in the Tri Cities Region, severe thunder storms can do a lot of damage. Storms can be anything from lightning strikes to flooding. It can tear out crops and plants, blow over mobile homes and rip trees right out of the ground. Some storms can produce hails the size softballs and can cause structure damage to homes and businesses, cars, people and other property.

It is important to be prepared and to stay safe before, during and after a storm.

  • Sign up for weather notifications
  • Create a family emergency plan. You might not always be in the same location when a sudden storm hits. Have an emergency meeting spot.
  • Prepare your home and put away any outside objects that can turn into a flying hazard during strong winds
  • Help your neighbors and make sure they are safe and secure.
  • Go indoors and stay away from windows. A basement is usually the safest place to hole up while the storm is raging.
  • Prepare an emergency kit with candles, drinking water, medications and some food in case the power goes out for many days.

You can find a lot more tips and tricks at

If you have storm damage, SERVPRO can help you make it "Like it never even happened."®

Call us today for a free scope. 509-943-9290

Fire, Smoke and Soot Restoration Services

6/7/2020 (Permalink)

Making fire and smoke damage "Like it never even happened."®

SERVPRO of Tri Cities West can help provide a solution to your property's fire and smoke damage needs. 

Structural cleaning – After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. SERVPRO of Tri Cities West will pretest to determine the extent of the damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure. Depending on the amount of soot, SERVPRO may even be able to reduce the cost of recovery by cleaning, eliminating the expense and hassle of replacing, repainting or refinishing the items.

Contents Cleaning – All of the restorable smoke damaged contents in the structure will be professional cleaned and deodorized including area rugs, furniture, draperies and upholstery. SERVPRO begins by carefully inspecting and testing each material to determine the appropriate cleaning methods and products to be used

Deodorization – SERVPRO of Tri Cities West provides specialized service the rid your structure of offensive odors left by fire or smoke damage. We do not merely cover up lingering odors with a fragrance; we seek out the source of the odor and remove it using special equipment.

If you have smoke, soot or fire damage call us today for a free scope! 509-943-9290

Mold Worries? Not When SERVPRO Is On The Scene!

6/5/2020 (Permalink)

A hot water line leaked inside this Pasco home, causing damage and the perfect situation for mold to grow.

A hot water line started leaking in this Pasco, Washington home. When the homeowner noticed a puddle of water in the bathroom, they did the right thing and called SERVPRO of Tri Cities West right away.

When a plumbing line leaks inside a wall, especially a hot water line, it is imperative to get it fixed and dried as soon as possible. A hot, dark and humid area, such as in the wall, is the perfect situation for mold to start growing and spreading in less than 24 hours.

If you experience a water leak call us as soon as you can. We will have a IIRC Certified technician out to mitigate the water damage quickly and make sure any possibility of mold is remediated.

WE are open for emergency’s 24 hours a day and 365 days a year.

Even on Holidays we have a 1-4-8 policy for our customers. We will have a professional contact you within 1 hour of notice, Be on site to mitigate the damage within 4 hours and have a file prepared for your insurance within 8 hours of your call.

That’s why SERVPRO is not only the brand you know and trust but also known to be “faster to any size disaster”

For more information visit our "What to do until help arrives" Brochure

Professional Technicians

6/3/2020 (Permalink)

SERVPRO is Always Professional and Exceed Industry Standards

SERVPRO Technicians are always professional and maintain a file process, whether you’re paying out-of-pocket or insurance is covering your loss, you can be assured that there is a detailed record and pictures of the events of each job that meets the standard in the Insurance industry.

The job file forms include:

SERVPRO first notice of loss FNOL documents proper identification of the loss which is important for proper preparation of the job, including the appropriate technicians, tools and equipment.

Authorization to Perform Services must be signed by the customer before work begins and signifies the official hiring of a SERVPRO franchise to perform services. We won’t trick you into services: You always get to choose. 

SERVPRO Customer Information Form - Water Damage provides answers to commonly asked questions and alleviates potential misunderstanding, give you a clear expectation and helps answer your questions.

SERVPRO Water Damage Emergency Services Report provides a record of the emergency work done to mitigate the loss.

SERVPRO Water Damage, Equipment Validation and Drying Report tracks the usage of drying equipment and the progress of the drying process to ensure quick and effective drying results that comply with IICRC standards.

Certificate of Satisfaction provides written evidence the job was performed to the customer’s satisfaction. It is our way to ensure perfect customer service and get 

SERVPRO is the brand you know and trust

SERVPRO Gives Back To Our Community

6/2/2020 (Permalink)

1 Ton of potatoes given to our Tri Cities community

1 ton of baby Red potatoes given away for free to the Tri Cities community. SERVPRO hopes to be able to do this more often and as the community needs. 

A special thanks to Michelle Haack at SERVPRO and Gavin at Johnson Agriprises in Othello — with Michelle Haack and Johnson Agriprises.

Covid-19 has caused havoc on our community but the community has came together in so many positive ways. Neighbors helping neighbors and businesses helping businesses. It is truly a beautiful sight to see!

Keep your eye open on our facebook page for more free food. Here are some additional great local resources if you find you or someone you know is in need. 

Tri Cities Families Helping Families Facebook Group

FREE Helping The Community Tri-Cities, Wa

Housing Resource 

Free Meals / Food Banks

Employment, Training and Placement

Salvation Army

Tri Cities Regional Chamber of Commerce: Business Resources

Drive in Wi-Fi hot spots

Covid-19 Help for Washington

Tri-Cities Diaper Bank

Philanthropy Northwest 

We are in this together! Stay strong friends! 

When Water Damage Closes Your Tri Cities Business

6/1/2020 (Permalink)

SERVPRO is here to help whether you're dealing with a relatively small water cleanup scenario or a large scale damage to your business

Flooding and water damage events at Tri Cities commercial properties are often complex situations with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Tri Cities West 

SERVPRO of Tri Cities West specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

It’s Officially Hurricane Season And SERVPRO is Ready to Serve.

6/1/2020 (Permalink)

When Disaster Strikes, So Do We!

As the leading fire and water cleanup and restoration company, we have numerous teams on standby during the hurricane season.

Hurricanes, tropical storms and even typhoons are one of nature’s most powerful events. Each one causing massive destruction and mayhem.

While SERVPRO always runs towards the storms, we recommend everyone takes extreme caution and stay safe. Powerful winds can cause normal objects to become flying missiles. Torrential rain can cause rivers and basements to flood. Dangerous waves can cause rip currents and sudden shore erosion. Often times major storms leave the community without power and people in unsafe environments. That’s why SERVPRO is on standby and ready to come at a moment’s notice. We help restore the community, business and homes back to normal.

Visit our website to learn more about resources, tips and tricks after a disaster like a hurricane, tornado, flash flood or other types of storms. And remember, SERVPRO is Here to Help®