Recent Posts

Why The SERVPRO Emergency READY Profile

9/17/2019 (Permalink)

Kelsey and Tonya Presenting The SERVPRO Emergency READY Profile in hand To schedule a complimentary custom ERP for your business call SERVPRO of Tri Cities West at (509)943-9290 and ask for Kelsey or Tonya

The SERVPRO Emergency READY Profile (ERP) will help ensure you and your business is “Ready for whatever happens”.

In the event of an emergency, the SERVPRO Emergency READY Profile can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing important information about your business, including emergency contact information and  shut-off valve locations specific to your building. The ERP is also accessible online using your computer, tablet or cell with a free downloadable app.

Knowing what to do and who to call in advance of an emergency situation  is key to a quick response and timely mitigation. Having a plan in place may help reduce the amount of time your business is closed and get you back in the building faster following a disaster.

50% of businesses never reopen after a disaster and the ones that do reopen most often had an emergency plan in place. Preparation is key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. The ERP is a no-cost assessment: all it requires is a little time, making it a great value that could save you a lot of valuable time and money in the future.

To schedule a complimentary custom ERP for your business call SERVPRO of Tri Cities West at (509)943-9290 and ask for Kelsey or Tonya

Mold Cleanup and Remediation

8/26/2019 (Permalink)

Mold is everywhere in our environment and is a vital part of the ecological system. Molds have existed a long time yet in recent years due to increased knowledge about the subject, a new emphasis is given to the proper handling of mold contamination.

Water damages offer the opportunity for molds to grow and multiply since moisture and humidity levels increase in a home that has suffered water intrusion. Microbes can potentially amplify if a water damaged situation is left unmitigated. In general, a water damage left unmitigated for 24 to 48 hours can deteriorate from a clean water situation to a grey water situation or from grey water to black water. The longer water is left sitting, the more likely microbes can contaminate the environment and those microbes can make everyone in the property very sick. 

Call SERVPRO today for an evaluation of your mold problem. SERVPRO specializes in mold remediation and cleanup

SERVPRO’s primary concern with any wet residential property is to prevent damages caused by water and moisture from getting worse, which could lead to secondary damage. Effective mitigation will reduce the amount of damage a property suffers and the cost of restoring the property back to its preloss condition. The goal of mitigation is to control the moisture and contamination. We will first check for the source of the water or moisture in the home. The source must be stopped before the drying process can begin.

We have two objectives for mold remediation jobs: 

  1. Remove or clean mold contaminated materials, while containing mold spores and contaminated dust to the work area and
  2. Reduce contamination to a normal level as determined by a IAQ professional without spreading spores to clean areas.

Call SERVPRO today for an evaluation of your mold problem. SERVPRO specializes in mold remediation and cleanup and is the #1 local brand in Tri Cities, WA.

Call The Cleanup Team That Is Faster To Any Size Disaster

8/19/2019 (Permalink)

Water Cleanup

There’s no such thing as a small disaster – especially when the water you don’t see contains bacteria or can cause mold, rot and other unseen damages. Water damage can affect the value of your property. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your property.

SERVPRO of Tri Cities West knows how disruptive water damage can be for you or your business. SERVPRO has trained professionals and state of the art equipment to manage the drying process from start to finish. By utilizing the proper equipment and moisture measuring devises, your property will be quickly and thoroughly dried to industry standards, which will help prevent secondary damages. With rapid response and a full line of water cleanup and restoration services, SERVPRO professionals can help you regain control quickly by helping you ensure your property and its contents are properly dried, deodorized and protected.

Before you risk further damaging the value of your property by attempting to clean up the mess yourself, call your local water damage cleanup and restoration professionals at SERVPRO.

Leave the Hassle of Board-ups to the Professionals

8/7/2019 (Permalink)

Board-up after a fire or storm damage

Whether after a fire, storm or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through – especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damage such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

SERVPRO of Tri Cities West can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while making it “Like it never even happened."

The Science of Drying

7/29/2019 (Permalink)

specialty drying mats used to help dry hardwood floors

Did you know there is actually a science behind drying? Having the knowledge of physychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO professionals are trained in the science of drying and follow strict industry approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, SERVPRO will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening
  • Measure how much moisture is in wet materials and monitor whether are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to the drier air in the surface of the material – but only if the air is drier.  The only problem is, nature often takes too long and secondary damages may occur while the building is drying out.

SERVPRO of Tri Cities West has the tools, training and equipment to help Mother Nature along, Including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO also uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

It’s not only the equipment but the technology too! SERVPRO has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know where your property is at in the drying process.

The bottom line? SERVPRO of Tri Cities West has the training and equipment to help make water damage “Like it never even happened.” 

Cleanup When Wildfire Smoke, Ash and Soot Get Inside Your Home or Work Place

6/24/2019 (Permalink)

Wildfire Smoke Damage

Smoke , soot and ash can be invisible to the naked eye. Cleaning up smoke, ash and soot isn’t as easy as cleaning up dust. There are healthy and safety issues to consider while cleaning and getting rid of the wildfire smell inside your home.

What To Do To Help Protect Your Home From Wildfire Damage While The Nearby Fire Is Still Raging:

Wildfire smoke and ash can travel many miles. If you're not in immediate danger but smoke is permeating the air keep windows and doors closed, run an air conditioner but keep the fresh-air intake closed, use high efficiency filters to capture fine particles from smoke and the filter clean to prevent outdoor smoke from getting inside, use a portable air cleaner to reduce indoor air pollution, use a vacuum with a heap filter.

How Does Ash Get Inside The House?

Even though you may have closed your doors and windows and turned off any cooling or heating systems, ash can still come into the home in other ways, such as through holes in the ceiling, cornices that are cracked or missing with visible gaps into the roof space, fans and vent points that are not sealed, gaps in ceiling, and through openings around doors and windows.

Health and Safety Issues:

Smoke, soot and ash can be invisible to the naked eye. Fire cleanup such as cleaning up smoke, ash and soot isn’t as easy as cleaning up dust. There are healthy and safety issues to consider while cleaning these particles. Smoke can remain after a fire has been extinguished, which means that ash particles can continue to settle on and inside your house and on the outside for hours or even days after a fire.

Fire cleanup work can expose you to ash and other products of the fire that may irritate your eyes, nose, or skin and cause coughing and other health effects. Ash inhaled deeply into lungs may cause asthma attacks and make it difficult to breathe. Ash is made up of larger and tiny particles (dust, dirt, and soot). Ash deposited on surfaces both indoors and outdoors can be inhaled if it becomes airborne when you clean up.

Is Ash Bad For Your Health?

Smoke is a mixture of particles, water vapor and gases. But fine particles called PM2.5 are the biggest health concern. These are the particles that can be present in ash and soot.

Ash and soot can be irritating to the lungs and the skin. Breathing these fine particles deeply into the lungs can cause breathing problems and worsen pre-existing medical conditions such as asthma and heart disease.

Signs of short term irritation such as itchy eyes, skin irritations, sore throat, runny nose and coughing usually clear up in healthy adults once they're away from the smoke however people that are particularly vulnerable are children, the elderly and people with preexisting heart and lung conditions such as asthma.

To help protect you from the dangers it is advised to let professionals do the fire clean up and clean up smoke damage from wildfires or damage from a neighboring structure fire.

SERVPRO of Tri Cities West is equipped with the knowledge, protective gear and highly trained technicians to clean your home or office of any smoke, soot, and ash or smoke odors.

If you have wildfire smoke damage Call Us Today (509) 943-9290

SERVPRO Gets Elbow Deep

6/17/2019 (Permalink)

SERVPRO Getting Elbow Deep With the Kennewick Fire Department

What a great experience spending the day with the Kennewick Fire Department Station #5! At SERVPRO of Tri Cities West, our techs always go in after the disaster to clean up the fires and medical scenes, but SERVPRO was able to go on emergency calls with the Kennewick Fire Department and even helped them train by playing the 'damsel in distress' on a building and being rescued with the ladder truck. We were more than happy and felt absolutely honored to do it. What an amazing group of men and women! So much strength, dedication and courage! Thank you for all you do!

SERVPRO tries its hardest to give back to the community and its heroes and sometimes we even get to be the quiet hero that pick up the pieces of destroyed homes.

It is an honor and a privileged to be called on after a crisis to help you pick up the pieces. 

Stay Safe. Be Prepared

6/11/2019 (Permalink)

Prepare in case of a wildfire or other emergency

Did you know wildfires can cause flooding or disrupt transportation, gas, power, and communications? In our Tri Cities area, Mother Nature can dish out all types of trouble. We need to be prepared for any kind of natural disaster including the possibility of a radiological or chemical emergency.

No matter what the emergency, we need to be ready to go at a moment’s notice. We’ve all heard the messages: Get a kit. Make a plan. Be informed. 

But how many of us are really ready?  A recent survey found only 36 percent of people believed there was a high likelihood of a natural disaster to ever happen in their community. Believe me when I say you will wish you were prepared. During or after the disaster is not the time to plan.

Taking just a few steps now can make sure you and your family is ready when disaster strikes. Prepare in case of a wildfire, earthquake, flood, storm or radiological disaster. Spend a few hours this weekend putting together your emergency supply kit and call SERVPRO of Tri Cities West for a custom complimentary Emergency Ready Plan. Does your family know what to do when disaster strikes?  You may not all be at home or in the same place. In fact, In Tri Cities, we have 3 major rivers that may separate you from getting to your family in an emergency; so it's important to plan now. Make a plan for work, school, home etc.


LEAVE if told to do so. If you refuse you are risking your life and the lives of the emergency responders

Sign up for your community’s warning system.

    Benton County Code Red: Sign up here

    Franklin County Code Red: Sign up here

For more great planning tools visit

Helping Hands After A Disaster

6/8/2019 (Permalink)

You're Not Alone

After your home in Tri Cities area has been affected by storms and flooding, it can leave your life in shatters and feeling lost, homeless and without resources. You're not alone though. There are so many people in our community able and willing to help your through this time. Understanding what agencies are there to help you is extremely useful. Below are a few common resources in your time of need but also feel free to call SERVPRO of Tri Cities West if you need guidance in our local Tri Cities Region resources. We are here to help! 

FEMA (Federal Emergency Management Agency)

FEMA can assist homeowners if you went through a presidentially-declared disaster. If your damages are insured, you need to submit your insurance settlement or denial before a FEMA home inspection can be scheduled.

After applying for FEMA assistance, the agency will send someone from the organization to evaluate your home. In some circumstances, the agency offers financial aid to homeowners whose homes have been majorly affected by a disaster. After the Inspection and if you qualify for a grant, FEMA will provide you with a check by mail, or a direct deposit into your checking or savings account, and a letter describing how you are to use the money. The letter will generally suggest that you spend the money on services and items that will improve the state of your home, such as emergency restoration services. Those who were denied aid, however, can make an appeal.

To get assistance from FEMA call The FEMA Helpline (1-800-621-3362 / TTY (800) 462-7585)

American Red Cross of Central Southeastern Washington

American Red Cross serving Central and Southeastern Washington serves communities throughout Adams, Benton, Franklin, Yakima, Kittitas, Walla Walla and Columbia counties. They help with immediate, short-term disaster assistance for victims of fires, floods, earthquakes and other natural or man-made disasters. They don’t stop there. They also help people recover and address lingering community needs, work with community leaders, government and relief agencies, organize and execute recovery strategies and distribute financial assistance for households that need extra help in the long-term and provide grants for community-based recovery services. Note that they also help to locate family members separated by disaster.

To Get help from American Red Cross call 1 (800) RED CROSS (1-800-733-2767)

To locate a family member in a disaster call (206) 323-2345

The Salvation Army

The Salvation Army is a huge help during and after a natural disaster. They aid victims of natural disasters throughout the recovery process, collaborate with local, state, and federal governments to develop and execute a long-term disaster relief and recovery plan, including restoration and rebuilding initiatives, meeting basic needs such as food and shelter, cover medical expenses, cut funeral costs, and distribute in-kind donations to help victims rebuild their lives.

To find your nearest Salvation Army search here

There are also local churches that help out victims of fire, flood and water disasters. Please don’t hesitate to reach out and ask your SERVPRO of Tri Cities West for information on assistance and resources. Our slogan “Here to Help” is said because we truly are here to help.

Priceless Content Restoration for Mold, Water, soot, or Fire Damage

6/4/2019 (Permalink)

Contents Restoration is an important business. It not only helps to restore damaged property, it helps restore people’s lives and livelihoods. While property damage can take many forms, what’s important to the owners is that their business opens back up are returned to normal, and that they get their priceless property back, as fast as possible. And that’s why SERVPRO of Tri Cities West has a surgical grade ultrasonic cleaner.

Ultrasonic waves in our surgical grade ultrasonic cleaner make a gentle yet effective cleaner that can reach down into blind holes and crevices of any object, it has the same level of microscopic cleaning found in the medical industry and can save virtually 90% of contents.

Of course, what property can be returned depends on the type and severity of the damage. Certainly not every item, such as those actually burnt or melted in fires, can be restored, but a great number of items that would have traditionally been determined to be unrecoverable can now be quickly restored and returned to the owner

Cleanable Items:

  • Expensive Industrial parts
  • Electronic equipment including TV’s, computers, appliances and much more.
  • Lenses and other optical parts
  • Watches
  • Dental and surgical instruments
  • Mini-blinds
  • Silver
  • Brass
  • Chandeliers
  • Tools
  • Dishware
  • Plastics
  • Coins
  • Golf clubs
  • Fishing reels
  • Window blinds
  • Firearms
  • Musical instruments
  • Heirlooms
  • China
  • Delicate figurines
  • Ceramics
  • Jewelry

It easily removes smoke residues, mold, water damage, heat scale, and rust.

SERVPRO... Your expert fire and water cleanup and mold remediation experts!