Recent Posts

Professional Technicians

6/3/2020 (Permalink)

A SERVPRO tecnician standing outside a clients house with the client and talking SERVPRO is Always Professional and Exceed Industry Standards

SERVPRO Technicians are always professional and maintain a file process, whether you’re paying out-of-pocket or insurance is covering your loss, you can be assured that there is a detailed record and pictures of the events of each job that meets the standard in the Insurance industry.

The job file forms include:

SERVPRO first notice of loss FNOL documents proper identification of the loss which is important for proper preparation of the job, including the appropriate technicians, tools and equipment.

Authorization to Perform Services must be signed by the customer before work begins and signifies the official hiring of a SERVPRO franchise to perform services. We won’t trick you into services: You always get to choose. 

SERVPRO Customer Information Form - Water Damage provides answers to commonly asked questions and alleviates potential misunderstanding, give you a clear expectation and helps answer your questions.

SERVPRO Water Damage Emergency Services Report provides a record of the emergency work done to mitigate the loss.

SERVPRO Water Damage, Equipment Validation and Drying Report tracks the usage of drying equipment and the progress of the drying process to ensure quick and effective drying results that comply with IICRC standards.

Certificate of Satisfaction provides written evidence the job was performed to the customer’s satisfaction. It is our way to ensure perfect customer service and get 

SERVPRO is the brand you know and trust

SERVPRO Gives Back To Our Community

6/2/2020 (Permalink)

Michelle passing out bags of potaoes from the back of her truck at SERVPRO 1 Ton of potatoes given to our Tri Cities community

1 ton of baby Red potatoes given away for free to the Tri Cities community. SERVPRO hopes to be able to do this more often and as the community needs. 

A special thanks to Michelle Haack at SERVPRO and Gavin at Johnson Agriprises in Othello — with Michelle Haack and Johnson Agriprises.

Covid-19 has caused havoc on our community but the community has came together in so many positive ways. Neighbors helping neighbors and businesses helping businesses. It is truly a beautiful sight to see!

Keep your eye open on our facebook page for more free food. Here are some additional great local resources if you find you or someone you know is in need. 

Tri Cities Families Helping Families Facebook Group

FREE Helping The Community Tri-Cities, Wa

Housing Resource 

Free Meals / Food Banks

Employment, Training and Placement

Salvation Army

Tri Cities Regional Chamber of Commerce: Business Resources

Drive in Wi-Fi hot spots

Covid-19 Help for Washington

Tri-Cities Diaper Bank

Philanthropy Northwest 

We are in this together! Stay strong friends! 

When Water Damage Closes Your Tri Cities Business

6/1/2020 (Permalink)

Commercial Air Movers SERVPRO is here to help whether you're dealing with a relatively small water cleanup scenario or a large scale damage to your business

Flooding and water damage events at Tri Cities commercial properties are often complex situations with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Tri Cities West 

SERVPRO of Tri Cities West specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

It’s Officially Hurricane Season And SERVPRO is Ready to Serve.

6/1/2020 (Permalink)

SERVPRO's Disaster Recovery big rigs in front of a commercial building When Disaster Strikes, So Do We!

As the leading fire and water cleanup and restoration company, we have numerous teams on standby during the hurricane season.

Hurricanes, tropical storms and even typhoons are one of nature’s most powerful events. Each one causing massive destruction and mayhem.

While SERVPRO always runs towards the storms, we recommend everyone takes extreme caution and stay safe. Powerful winds can cause normal objects to become flying missiles. Torrential rain can cause rivers and basements to flood. Dangerous waves can cause rip currents and sudden shore erosion. Often times major storms leave the community without power and people in unsafe environments. That’s why SERVPRO is on standby and ready to come at a moment’s notice. We help restore the community, business and homes back to normal.

Visit our website to learn more about resources, tips and tricks after a disaster like a hurricane, tornado, flash flood or other types of storms. And remember, SERVPRO is Here to Help®

Be Safe This Summer

5/31/2020 (Permalink)

The SERVPORO logo with dark clouds and lightning Don't let a summer storm put lingering dark clouds over your life. Be prepared

According to the National Weather Service, there are typically 1,200 tornadoes and 12,000 reports of wind and hail in the United States. Along with dangers of wild fires, floods rip currents, extreme heat and lightning, summer isn’t just backyard BBQ’s and vacations.

It’s great to be prepared for severe summer weather and to prepare young kids also. Do you or your children know how to get out of a rip current? Do they know to get out of the water during a lightning storm?

The National Weather Service has a great program for kids to learn about different weather and how to prepare and they can even earn a Young Meteorologists Certificate. Click here to visit the NWS site.

FEMA has age appropriate lesson plans for Emergency Preparedness here

NOAA’s Weather-Ready Nation™ has a program custom to the child’s age and state and the kids get a certificate when completed. You can find it here

And for adults, SERVPRO offers a free custom Emergency Ready Profile which is extremely helpful in the event of a storm or other disaster. Call 509-943-9290  today to get your complimentary SERVPRO Emergency Ready Profile.

SERVPRO's Elite Storm Team

5/15/2020 (Permalink)

Dark storm clouds with a lightning bolt going through the SERVPRO logo SERVPRO... Faster to any size disaster

SERVPRO's storm team was recruited to serve places that experience a storm that leaves the community in shambles. This elite group of restoration specialists are pre-qualified and strategically positioned throughout the US with substantial resources through a network of over 1700 SERVPRO locations and we now have 4 of these teams in Washington state alone, giving you peace of mind that if a disaster occurs, no matter how big, the team isn't far away.

Our teams serve both commercial and residential properties because we know storms don't have a preference.

Tri-Cities doesn't see huge storms like tropical hurricanes however we do experience massive wind storms, hail storms, wild fires and lightning that can wreck havoc and sometimes even a rare tornado. 

Recent Mobilizations: 

  • Fort McMurray wildfires
  • Houston flood
  • Siberian Express
  • Mid Atlantic Flood
  • Polar Vortex
  • Colorado Flood
  • Detroit Flood
  • Super Storm Sandy
  • Minot, ND Flood
  • Hurricane Irene
  • Nashville Flood
  • Hurricane Ike
  • Ohio Flood
  • California Wildfires
  • Hurricanes Katrina, Wilma and Rita

SERVPRO... Faster to any size disaster

Fire and Smoke Cleanup 101

5/14/2020 (Permalink)

Fire and Smoke Cleanup 101

Fires, even small ones, create a great mixture of cleaning challenges because of the ways smoke and flames interact with the environment. The materials being burnt, heat, oxygen, moisture and gases interact to form smoke residues, unique chemical reactions and unique soot. SERVPRO is the expert in the proper cleaning techniques for each unique item damaged caused by a fire.

Here are some great cleaning tips and tricks for you after you have suffered from fire and smoke damage.


  • Call your insurance agent as soon as possible
  • Restrict movement in the area to avoid soot from being ingrained into carpet, upholstery and fabric.
  • Use gloves when touching items. Sometimes the ash and chemical reaction with oils from your fingers will leave a permanent fingerprint on items.
  • If your electricity is off, remember to remove all your food and brace the doors open to help avoid strong odors
  • If it’s winter and your heat is off, winterize your pipes as soon as possible to avoid frozen pipes
  • Keep your HVAC system off until it can be cleaned and serviced by a professional


  • Don’t attempt to wash walls, painted surfaces, shampoo carpets, clothing, fabrics or upholstery without first contacting your SERVPRO professional. Sometimes using wetting items will actually permanently set the soot and smoke.
  • Don’t turn on fixtures, appliances or electrical switches if there is water in the structure from the fire rescue attempts. Wiring may be wet or damaged and cause electrical shock. First consult with a trained and reputable fire restoration technician.
  • Don’t consume any food or beverages that may have been stored close to fire, heat or water. (They may be contaminated.)
  • Don't toss out items even if they seem destroyed. SERVPRO can often restore these items using state of the art techniques and equipment, including irreplaceable documents and pictures.
  • Don’t wait to call SERVPRO; your local experts on fire damage restoration. When fire damage takes control of your life, we help you take it back.

SERVPRO... The brand you know and trust.

Call Us Today 509-943-9290

We are Here to Help® Get Your Business Back to Normal

5/14/2020 (Permalink)

A SERVPRO team in PPE's wiping down an office of desk stations A “higher standard of clean”—Certified: SERVPRO Cleaned.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties.

Certified: SERVPRO Cleaned—a cleaning and disinfecting program that SERVPRO offers to commercial locations to address the current COVID-19 pandemic. This is a level of clean that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. When businesses chose SERVPRO, their employees, customers, and community can rest assured that they’ve selected a “higher standard of clean”—Certified: SERVPRO Cleaned

We offer:

  • Consultation 
  • Stage 1: Proactive cleaning
  • Stage 2: Suspected contamination: Enhanced Cleaning and Disinfecting
  • Stage 3: Confirmed case: Enhanced Cleaning and Disinfecting  

If you are interested in inquiring about our services we’re here to help – 24 hours a day - 7 days a week, while life gets back to normal in the communities we call home.

Call us Today 509-943-9290

Limiting Mold Growth: The Do's and Don'ts With Water Damage to Help Prevent Mold

5/12/2020 (Permalink)

A woman looking at mold on her walls Found Mold?

Moisture control is the key to mold control. When water leaks or spills occur in doors - act promptly.... A prompt response within 24 to 48 hours and thorough clean up, drying, and/or removal of water damage materials will prevent or limit mold growth. It is pertinent to act fast with water damage, that’s why SERVPRO is always available 24 hours a day and 365 days a year. Our motto is “faster to any size disaster.”


  • Stop the source of water
  • Extract water
  • Dry out the materials fast and thoroughly
  • Place blocks under furniture
  • Open drawers, cabinets and doors for air flow
  • Treat the area with anti-microbial


  • Don’t go into a room with standing water before the electricity is turned off
  • Don’t use electric appliances while standing in water or on wet floors
  • Don’t disturb mold. Call a professional instead

What To Do If Your Toilet Overflows… Act Quick!

5/12/2020 (Permalink)

exhibit of the inner working of a toilet tank valve Act Quick! Picture source:

Imagine this… You flush the toilet at your boss’s house and the water in the toilet keeps rising and rising. Not many other things can cause sudden and extreme anxiety. You think you’ll have to bolt out the door, change your name and move to another country. But wait… Act fast and you may just be able to save your dignity, keep your job and maybe even get that promotion.

Quick Steps To Prevent Overflow:

  1. Stop the water by removing the lid and pressing down on the rubber valve. This blocks any more water from going into the bowl.
  2. Lift the float so the water stops filling the tank
  3. Last resort, turn off the water at the back of the toilet.

Now that you stopped the flow of water it is time to assess the situation and deal with what caused it.

A toilet over flow can be caused by many things but usually a simple plunger can fix the issue. Try plunging the toilet. If that doesn’t work then it is most likely an issue in the plumbing and a plumber will have to be called. It could be a clog in a drain pipe or the septic system is backed up.

If the water did breach the toilet rim, you’ll need to call a reputable water restoration company. Toilet water is black water and carries bacteria and germs that can get into tiny crevices such as porous tile grout, under baseboards and inside walls and even through the floors and going down to lower floors; causing damage in places that are not visible or reachable with special tools. A simple mopping with bleach will not do the trick. You will need a trained water and sewage damage technician to test and treat all wet materials, properly dry the structure to prevent mold, decontaminate the affected area, and apply antimicrobial.

Call SERVPRO of Tri Cities West. We are "Faster to any size disaster"