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4 Things To Do After a Disaster

2/22/2021 (Permalink)

a young man in suit in his office showing an insurance policy and pointing with a pen where the policyholder must to sign Your insurance policy is a contract.

Steps To Filing An Insurance Claim

If you are filing an insurance claim for your business, you will start working with an adjuster. This person will meet with you over the phone or in-person to settle your claim. Either way, you will need to follow a certain set of steps to get through this process.

1. Read Your Policy
Your policy is a financial management tool. View it as the contract between your business and your insurance company. This document explains your coverage amounts, what items are covered, and how you will be compensated for an insurance claim. For instance, this document can tell you how much you can spend on hiring a remediation company, such as SERVPRO. Knowing your policy is crucial.

2. Inventory Your Items
Take inventory of your items in Island View, WA, before disaster strikes. This will be extremely helpful when facing a stressful situation and can't remember what was in your building.

3. Notify Your Insurance Company
After a loss occurs, notify your insurance company as soon as possible. If the disaster happens during working hours, you can call your agent directly. Otherwise, most companies have a 24-hour insurance claim line for disasters that occur overnight. You can find this information by calling the voicemail of your agent. You may also have the number in your policy.

4. Get a Claims Check
The goal is to make your business whole again. Every insurance company will get to this goal differently. Most companies have an agent contact you and discuss the damage. They can help you reach an agreement on how much the company needs to pay you for property damage, inventory losses, and costs associated with disaster restoration professionals.
Your insurance policy is a contract. This is the key to recovering from a disaster financially. The claims process is what your insurance agent will use to fulfill this contract. To get through this successfully, make sure you know key information. Then, be sure to notify your insurance company promptly. This can help you get your check quickly.

How To Avoid Secondary Water Damage

2/10/2021 (Permalink)

Mold growth on ceiling Take quick action and call professionals to avoid the expense and inconvenience of secondary issues.

After a pipe breaks or the toilet backs up, your first efforts will involve cleaning up the water and then cleaning and drying your home. Sometimes, however, those initial efforts aren't enough to prevent secondary damage. The best way to avoid black mold and other trouble related to the initial water damage is to clean as thoroughly as possible, sometimes with the help of South Highlands, WA, professionals.

Understand the Damage Possibilities

There are several types of secondary harm that can cause serious damage:

Mold growth is one of the most common types of damage after you've had water damage in your property. The high humidity that develops during flooding allows moisture to develop behind the walls, and this creates a welcoming environment for black mold.
Water damage also invites intruders such as insects and rodents. A small drip of water moistens building materials enough that it is easy for mice or insects to chew their way inside.
Dry rot happens when wood holds onto moisture for a prolonged amount of time. This weakens the integrity of the structure.
If moisture is allowed to rest on metal pipes, nails, and other building materials, it isn't unusual to find signs of rust or corrosion.

Other types of damage could include vinyl peeling up from the floor and swollen walls. Unfortunately, this damage may not be covered by your insurance.

How To Avoid Secondary Issues
It is possible to avoid secondary damage. Start by opening windows for ventilation and removing water as quickly as possible. Move any furniture, rugs, and other water-logged items outside or into a dry room. Next, contact water damage and restoration professionals. These crews of technicians have specialized equipment to dry your building thoroughly, sanitize building materials and furnishings, and test for hidden pockets of humidity and potential damage.
Don't wait until you notice black mold before you get help after a burst pipe or other water-related emergency. Take quick action and call professionals to avoid the expense and inconvenience of secondary issues.

The PPE Worn During Mold Removal

2/3/2021 (Permalink)

A professional disinfector in overalls processes the walls from mold. Mold removal in Port Kelley, WA

Personal Protective Equipment (PPE) is necessary to protect the workers from a remediation company when removing mold from a business in Port Kelley, WA. There are several pieces of equipment they will wear for any job, and there are several pieces that they will only wear for severe cleanups.

Standard PPE

Several PPE pieces are mandatory to protect workers and prevent the spread of spores during the mold remediation process. This includes:

  • A hard hat
  • Safety goggles
  • Disposable gloves
  • Shoe covers
  • A respirator or face mask

Additional PPE
If a site is larger than 100 square feet, there is excessive mold or a substantial amount of dust will be generated, additional PPE pieces are required to protect workers. These should be worn over the standard PPE. One requirement is a more substantial face mask, with N, R, or P 100 filters. In the most severe cases, workers may also choose to use a charcoal infused filter to prevent odors from lingering in their mask. They should also consider abrasive blasting respirators to prevent certain particles from being inhaled.
Another enhancement that can be made to standard PPE is non-vented safety goggles so that no debris or spores can get around the eyes. If harsh chemicals are being used, workers may also be encouraged to wear longer disposable gloves to reduce their exposure risk further. Aside from these upgrades, workers on more severe mold cases should also wear a disposable Tyvek suit to reduce their chance of coming into contact with spores and chemicals. They may also choose to upgrade their disposable clothing further by looking for suits that cover the head and feet.
Professionals who are removing mold growth must take several precautions to prevent contact with spores, chemicals, and other debris. For small tasks, this includes wearing standard PPE. For larger or more dangerous tasks, this includes standard PPE plus any additional PPE required.

Secondary Damage is a Sign of Underlying Concerns

1/18/2021 (Permalink)

Peeling paint from wall Water damage in a Kennewick, WA home

Secondary Damage is a Sign of Underlying Concerns

When your body suffers from a cold, you develop outward symptoms. You may cough or sneeze. Fevers might develop. Congestion sets in. A home is no different. It too shows exterior signs of something being wrong. Black mold, peeling paint, unusual smells, and rusty pipes are indicators that the property has an underlying condition. Known as primary damage, something is off, allowing moisture to penetrate into the building. Homeowners must tend not only the visual signs but also the source. Only then can the premises get back to proper order.

What Causes the Trouble?

Your residence's high humidity or dampness is arising from something. Ask a water restoration company in Kennewick, WA, to investigate. Their team of knowledgeable crew has the technology and testing ability to determine what is off. It could be any of the following:

  • Broken pipe
  • Appliance malfunction
  • Sewer backup
  • Air conditioner leak
  • Irrigation trouble
  • Missing Shingles


Locating this problem is important and must be done to stop the overall harm.


Are Secondary Concerns Really Important?
Water, while quite good for the body, is not beneficial to the house. When it lingers, various conditions may occur. Black mold, a lover of moisture, may set in. The flooring can become ruined. Drywall may be drenched. These are usually more expensive and time-consuming to fix because they mean an overhaul of the space.
Secondary damage requires tearing out saturated materials and drying out procedures. Porous objects are hard to sanitize. If they become soaked, the team often resorts to removal. That means drywall and carpeting are pulled out and belongings must be evaluated. Left alone, the situation could exacerbate.
When your eyes begin to see something is wrong, act quickly. Delays can complicate cleanup, permitting other complications to arise. Black mold and expensive repairs may be prevented when you fix the primary source and react swiftly to the secondary conditions.

6 Things to Look for When Choosing a Restoration Company

1/18/2021 (Permalink)

SERVPRO building Look for a qualified company, look for SERVPRO!

6 Things to Look for When Choosing a Restoration Company

As a business owner, you need to know how to choose a remediation company after your company sees fire damage. Whether you are dealing with excessive flames and smoke damage or water damage from the extinguishing process, there are several key things to look for when choosing your fire mitigation and restoration company.


1. Location
Companies near your business in Richland, WA can quickly arrive at the scene and assess your situation. Companies that are far away could take longer to get to your location, delaying the restoration process. Therefore, you want to choose a local company.

2. Credentials
Look for a contractor that has the appropriate license and insurance. A licensed company means that they are qualified to perform the work. It also means that the company is free of any unresolved complaints.

3. Availability
Restoration teams need to be at a site quickly. If your building is suddenly unusable because of fire damage, you want to have a company with the availability to take your project immediately.

4. References
Check with past clients for references about the company's professionalism. You can also check the company's social media sites and third-party review sites for insight from past clients.


5. Insurance Policies
A reputable company is willing and able to work with your insurance company. Look for a contractor who negotiates your claim with your insurance. They will be able to discuss the source and the damage from the fire. They should also make sure that your insurance will cover the damage.


6. Industry Standards
The restoration industry has certain standards that contractors must abide by. You can find overviews of these industry standards online. Make sure that the company you choose can meet these standards.
If your business is engulfed in fire damage, you will need to find a remediation company quickly. Look for a qualified company that will work with your insurance adjuster for you. Also, make sure that they can arrive and perform the work quickly.

Everything You Need To Know About Sump Pumps

1/18/2021 (Permalink)

A sump pump installed in a basement of a home with a water powered backup system. Installing a sump pump can be a great way to prevent water damage in your home

If you live in an area where flooding is common, you've mostly likely heard of a sump pump, but you may not know what it is or if you need one. Here's everything you need to know about them, including what they are, who needs one and pump maintenance.

What are They?

These pumps are used to prevent flooding. They are installed in a small hole in the floor in the lowest level of your house. When the hole starts to fill with water, it will turn on and begin pumping the water to a storm drain, well or pond.


Who Needs One?
There are several reasons that installing a pump could be the right option for you:

  • You live on a low-lying lot
  • Your yard grading causes water to flow towards the house
  • Your area experiences frequent flooding
  • You have had flooding problems before
  • You have a basement
  • If your home in Finley, WA, fits into any of these categories, a sump pump could save you a lot of time and money.
  • If you have recently experienced a flood, a storm damage restoration service can repair damages and tell you if a pump is a good option for your home.

How Do You Maintain a Pump?
You should always follow the pump maintenance directions provided by the manufacturer. You should also remove debris from the pit, vent, discharge pipe and intake screen regularly. It is especially important to make sure the float switch is clear, so it can turn on the pump when water is detected. You can check that your system is working properly by filling the pit with water and making sure it properly drains the water.
Installing a sump pump can be a great way to prevent water damage in your home, especially if your home is at a high risk of flooding or has had problems with it in the past. Once it is installed, proper pump maintenance will ensure that your system is working correctly so you're prepared in case of an emergency.

Why You Want To Use A Water Restoration Company

1/14/2021 (Permalink)

Air movers set up on the floor of a bedroom in a Kennewick home that experienced water damage. The water removal and water cleanup process is completed by our highly-trained technicians.

When you suffer flood or fire damage

it is time to think about the Water Damage restoration. This is a multi-faced task and it involves drying the excess water in your home/business while at the same time repairing the water damaged material. It is important that you should start with restoration, repair and clean up as soon as you can after the damage so that you can prevent further water damage, mildew and the mold growth. It is recommended that it should take place in 24 hours after the event.

The best way to deal with the water damage is to call the water damage restoration company in your area. They will get rid of the water in effective and safe manner and it is the best resources without damaging the property further.

You should consider the SERVPRO of Tri Cities West because they will be able to do the restoration, repair and the clean up fast and thoroughly. The water damage restoration company has trained employees, moisture sensing equipment that can sense if studs and insulation are wet, and a team who will work together to ensure that they get rid of the problem as fast as they can and prevent the problems of secondary water damage to the home.

The companies will also help you prevent the growth of the mildew and mold in the home by making sure that there is no excess water. When there is mold in the home, SERVPRO of Tri Cities West will also use industrial grade disinfectants with cleaners to make sure that it does not pose any secondary damages.

SERVPRO of Tri Cities West is the best source if you want to restore your Kennewick home without putting your home/business or family at risk. When you get the services of this company, you will be able to move back into your home faster since the company has the right tools to make sure that they get rid of all the water

Tri Cities West 24 Hour Emergency Water Damage Service

1/13/2021 (Permalink)

SERVPRO equipment set up on a carpet in a Kennewick, WA house to dry the water damage When your Kennewick home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property.

Water Damage Restoration

SERVPRO of Tri-Cities West provides 24 hour fire and water damage restoration service in Tri-Cities, WA.

SERVPRO of Tri-Cities West is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 509-943-9290

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Tri-Cities West has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Call Us Today! (509) 943-9290

This Is a Drill: How To Teach Your Escape Plan to Your Employees

1/12/2021 (Permalink)

An unexpected disaster can cause fear and panic in your employees. A solid emergency plan for escaping that disaster, however, can increase their confidence and thus the likelihood that they will conduct themselves calmly and rationally when a problem arises. If a situation that requires evacuation comes up during the workday, you will be glad you made a plan and trained employees to carry it out through the use of practice sessions such as a fire drill.

Making the Plan

As the business owner, you are the best equipped to devise the escape plan for your business in Kennewick, WA that will work the best for your employees. Each plan should contain the following elements:

• Alarm procedures
• Evacuation routes and meeting areas
• Chain of command and division of responsibilities
• Emergency kit containing water, flashlights and first aid items
• Contact list of employees for confirming their safety
• Clear reporting structure
• Contact information for insurance company and restoration specialists

The time to plan for a natural disaster or fire is before it happens. After you have the plan, it's time to train your employees.

Training the Staff

Whether you are staging a fire drill or testing storm procedures, the information should always precede the practice. Include evacuation plans in your yearly training. Impress upon your employees the importance of understanding the plan and encourage questions and concerns during the discussion. At some point, you can test the plan with a drill. Only a handful of personnel who will be assisting with key elements of the procedures need to know when the drill is planned. That way, employees can actually experience the surprise they may feel if the real situation should ever arise. During the drill, take note of what goes right and what needs improvement so that you can tweak the plan or training as needed.

Planning how you want your employees to respond in a disastrous situation and training them to implement the plan can keep them safe. Each fire drill brings you closer to a calm, smooth resolution.


When Storms or Floods hit Tri Cities, SERVPRO is ready!

1/8/2021 (Permalink)

Mud in the basement of a Kennewick, WA home that experienced flooding When a storm hits your Kennewick home or business, you need help immediately.

Storm and Flood Damage Restoration Experts

SERVPRO of Tri Cities West specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated and located in the Tri-Cities area, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Tri Cities, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 509-943-9290