What our Customers say...


Kevin and his team were very professional and informative. They were very transparent about why they were doing things in specific ways and did their best to keep everything as clean as possible. Would definitely recommend and call again if needed.

The SERVPRO team (led by Chris, Esmeralda, and Bethany) cannot be thanked enough for helping remove and clean up a family members hoard. And, it was bad. But, without criticism , judgment, or disrespect they went to work. They helped move my family member into assisted living (moving truck) and went back to the house to empty it completely. The clean out gave me the ability to focus on this person instead of the enormous task I felt so defeated by. Within 2 weeks this horrendous task was a memory. I cannot thank SERVPRO enough. What a blessing!

We had a mishap with our washer. Water pouring everywhere. Brand new home. We got the keys the day before. Called SERVPRO, and they were there in thirty minutes. Our floors are ripped up but our home is dry. They did the job quickly and efficiently. Honest and dependable. I would use them again. Thank you Somer, Nathan, Steven and Rebecca. Hope I see you all again. Under different circumstances. You were kind professionals.

Rafael, Michelle, and Euclides did a great job for us

David, Landen and Summer did a great job and were very competent.

David and Ben were absolutely phenomenal!!! They were friendly, hardworking and communicated everything that was happening through each step of the process!! They made the process smooth and were a breath of fresh air through a stressful situation. I highly recommend them!! Thank You! 

David Pedroza and Juan Donado came in and explained the whole process, what they were going to do and kept it really professional. The whole process went smoothly. Him and his team did a great job and I will definitely use them again if anything else goes wrong with my home. Just an easy fast experience.

Nathan and Somer were great!

SERVPRO of Tri Cities answered on the first call and did not hesitate to get a team ready and drive the 50 plus miles to my house. They were professional, courteous and kept working until the job was done. We cannot say enough about the team members Kevin, Paulino and Juan. Great job guys!

Kevin, Steve and Juan have been great at their job. Keeping on top of the problem at hand and keeping me informed about the issues I could or would be encountering. They kept the environment clean and acted professional at all times, always keeping me informed and up to date on progress. SERVPRO also received the highest comments from my contractor with their confidence of what mitigation service was performed. A 5 star rating and would use them again for any issue that would arise.

Bobbi and Juan came out to where I work and cleaned the garage floor. I was very happy with their professionalism and awareness of what needed to be fixed. Thank you for your hard work.

Had four great people mitigate my water damage, Chris, Jose, Steve, and Ikaika all were very professional and informative. Had the equipment readily available and did a great job.

They responded immediately when we had a significant leak at one of our commercial properties. They guided us through the whole mitigation process and got the property ready for build back much sooner than anticipated. Working with them provided us with peace of mind. Thank you!

The ENTIRE crew at SERVPRO did an OUTSTANDING job with considerable water damage from a broken pipe. Kyle, Chris, Paulino, and Jose were fantastic! They were very courteous, prompt, professional, and thorough. Communication was terrific.......Kept me informed on their total plan of action. Highly recommend! Greg Brown (Kennewick)

We had a water leak in our master bathroom. SERVPRO techs Eddie & Somer did a good job of drying out the area & removing any mold. They were very good at calling us before they came to our house. They demoed the area and now we wait for the contractors to come in and get us back to new.

I've honestly been blessed to work with such amazing people they definitely went above and beyond to get the job done very professional I would definitely recommend them to friends and family thank you Bobby, Kyle, Esmeralda & Eddie.

Eddy & Chris we’re amazing very prompt professional and exceeded all my expectations for the nightmare we endured last Sunday 10 days in a row they were here like clock work 10/10 will use again and again.

Based upon my personal experience I found each of the individuals that I dealt with to be exceptionally professional and thorough. Petra was the young lady tasked with the difficult task of cleaning all of the fire and smoke effected areas of the home. There are not enough superlative adjectives to describe the tremendously immaculate every inch was left in a simply superlative condition and appearance. My obsessive/compulsive cleaning mother would have been thrilled God rest her soul. I would highly recognize these people to place one in a better position than before the disaster associated with fire or any other misfortune. I would rate them as an 11 on a ten point scale.

Vince has come out and cleaned up my store from the pipes in the mall multiple times. He always comes in cleans up super quickly and makes sure everything is extremely cleaned and sanitized. He is super awesome and does a really great job when he’s at my store helping with clean up! I hope he is the one that keeps coming out to help every time the pipes flood.

We had a soot issue in our house an our adjuster sent them a request for service. They called me 20 min later on a Saturday! They came on Monday an did an evaluation an then the girls came on Tue to start cleaning. My house looks amazing !! They were here for a week an a half an Petra was so friendly an the hardest worker!! She only braked 10 min for lunch each day!! If you find yourself in need if this type of service call SERVPRO an be sure to request Petra!!!

One of our Class A commercial buildings had a pipe break outside and it flooded through the brick exterior causing a work delay for our tenants. SERVPRO was on site that same day and cleaned up the damage in a very impressive amount of time, our tenants were able to return to work the next morning! Kelsey W. from the marketing team is an incredible person to work with and she even reached out, researched and built up Building Emergency Binders for all 18 of our facilities at no cost, just in case this were to ever happen again! Couldn't be happier with their service and support! Thank you Kelsey & everyone at SERVPRO!

very pleased with the prompt and professional service

My back yard sprinkler was broken and a lots of water came to under house. I got panic and call few company. She was nice person I spoken Brooklyn from SERVPRO, she was explain what they will do and what is plan to do in the future. I had many questions and they did explain very well. When Vince from SERVPRO, he also really did nice job and help us. I'm learning English person so I had many question for them but they were so patient, I really appreciate their help.

Great service and staff

Need house evaluated for possible mold damage after an ice dam formed on our roof this past winter.

Evaluators arrived quickly after an addressing error was corrected. They surveyed the area, checked for moisture, informed us that we did not appear to have a problem, gave us suggestions on whom to call to avoid the problem in the future, and did not charge us.

Dave and an associate came to my house to evaluate a wall that potentially was damp.

They arrived on time. The did an extensive evaluation and confirmed that there was no moisture in the wall. I received written documentation of their evaluation the same day. They were very professional and wonderful to work with.

City sewer back up in my rental.

SERVPRO was courteous,professional and reassuring from start to finish. They arrived at the time they said they would. After they surveyed the damage Melissa explained in detail what would have to be done and how they would do it. The response team was knowledgeable, well-trained and equipped to handle the damage. They called me the next day with a name and telephone number to contact to file I am 77 yrs old and this was my first experience with something with this and I was over whelmed. My first contact people were Lynn and Melissa- from the first contact to the end everything went as smooth as silk. They followed through with clean up and repair of damaged walls. Lynn worked with the city insurance company and kept me appraised of what was happening. The best company I have dealt with in years.

Our basement suffered water damage after a broken sprinkler pipe leaked water into the basement. SERVPRO quickly responded to our call (within hours), removed affected sheetrock and carpeting, dried everything out and restored our basement to the condition it was before the flood.

The experience with SERVPRO was very positive.

We have had excellent service by Dave and his team at the Kennewick SERVPRO in response to our major water damage. When we returned home from a trip we found a broken water pipe in the top level of our three level home. About half of the top floor and most of the two lower floors were flooded and required replacement. From the fast initial dry out, mitigation of mold and water damage, through getting the quotes and completing repairs of the damaged drywall, insulation, carpets, wood floors and tile, SERVPRO has been very responsive and professional.

SERVPRO is getting us back in our home in the fastest possible time with outstanding repair and replacement quality of the damaged items. It seems as important to SERVPRO to get us back in our home quickly as it is to us. One example was when the first repair contractor we worked with, who has an excellent reputation for quality said we should not expect to get back in our home until February or March of 2013, That schedule was not acceptable to us. SERVPRO stepped in and took on a big portion of the repair work themselves working with another excellent contractor, Kelly Construction, to get the repairs done. They pushed hard and got us moved back in the top floor so we could move in and enjoy Thanksgiving dinner at homeSERVPRO has not hesitated to do whatever it takes to keep our lives as comfortable and worry free as possible while all this work goes on. We don't wish this kind of disruption on anyone, but we have been very fortunate to have selected SERVPRO to get the best possible outcome to what would otherwise be a totally bad situation.

Removed and replaced partial wall of sheet rock do to water damage.

We have an electronic dog door in our formal dining room and we have a throw rug in front of it, one day I knelt down to get our cat inside and noticed that the carpet was very wet, I pulled the throw rug back and was shocked at how we the carpet was. I then noticed that the bottom of the wall was wet and moldy and began to panick. I could not figure out how the wall and carpet got wet or how long it had been that way. We discovered that a sprinkler head broke and was spraying water right through the dog door, it had to have been happening for at least a month, with all of the heat and moisture mold began to grow. We called a couple of companies to come take a look and give us estimates to fix it, the first one wanted thousands of dollars so I decided to call SERVPRO, they had someone come out that day to give me an estimate. I have to say I had to negotiate a little for them to come down on the price and I removed the dog door myself and the moldy carpet, they removed and replaced the moldy sheet rock around the dog door, sprayed something to get rid of the mold and repainted the wall. After the work was complete you can't even tell anything happened to the wall. The floor is a different story.

I had a mold issue from a leaking upstairs shower, I had removed a section of sheet rock around the shower head for access. The young gentleman from SERVPRO came out and recommended a mold spray. he came by later with a bottle and applied the spray. The company did not charge me for the service. I would have been happy to pay! I was impressed at the professionalism and the fact that he showed up very close to the appointed time. I would definitely use this service again for other remediation work.

It went well, although it was a relatively small job. I don't really have any dos or don't s except maybe Do use this service.

Dwelling property water damage to walls and floor due to a Culligan water softner that burst damaging walls and floors. This was an insurance claim.

The water softerner had apparently been leaking all night into the following day. Once the leak was discovered we called SERVPRO. The response was immediate. Upon arrival they began clean up. They removed damage portions of walls and floor. Were very careful with existing trim. They setup huge drying fans and left them for several days. Once the area was dry they removed the fans. They were very professional, cleaned the areas so that we could begin repairs. I would definitely call them again. The service was excellent.

I have used SERVPRO for over 2 years and am totally satisfied with their services. Dave employees a group of friendly and professional people.

I first met this team when my home's crawl space was flooded. I have a previous report on this service. I have had their team out twice to clean my carpets. They are very careful of my belongings and they do a fantastic job!

They were a great team to work with when an elderly friend's house was flooded. Good people you can trust!

Good people, knowledgeable, quality/quantity= efficiency

We recently had water damage in our kitchen. Dave Smith and his crew promptly came to our rescue. They did a fantastic job of cleaning up our mess. 
Brooklynne Emblem did a great job of coordinating the work and communicating with us. 
Matayo Hunter did a great job cleaning up and drying out the damage. He checked in with us every morning to survey the progress. 
We highly recommend this company!

I have used SERVPRO 4 times, I will never call anyone else. They have gone above and beyond every time I’ve had them out professional friendly kind and understanding. I would highly recommend this company

The crew is quick to arrive and great guys! Available 24/7.

Had a great experience with SERVPRO! They rushed to my house on a Sunday in extreme weather to take care of a snow related disaster inside my home. They were fast, efficient and we couldn't be happier! Thanks guys and gals!!

I have a home staging business and a warehouse that is about 3000 ft.². Over the years your furniture tends to pick up different smells. Dave personally came and assessed my situation and explain to me the process. I called Brooklyn at the office probably way too many times… Sorry ??
Without hesitation I would recommend SERVPRO. They were professional and personable and the job was done within hours! Everything smells like it is brand new!
I will most definitely start recommending SERVPRO to many of the homes that I go to view before they go on the market. We live in our homes, we cook in our homes… Smells just happen and these guys can get rid of them!!
I am beyond happy with the service and the people that helped me.

Thanks so much, Sharon

Very impressed with the technician's professionalism. 

Quick service. Good job. 

Adam was great - sincerely appreciated his help and depth of knowledge!

They were very courteous and friendly

They were great : )

Adam was great! Great experience


Fast, sympathetic and efficient response to a crises!


Thanks very much for dealing with my flooded basement. Could not have resolved it without you guys.


Great tech! He was Great and did amazing job

Keep up the good work. I especially appreciated the communication from both the scheduling office and the on-site staff. Adam was helpful and professional. We noticed his attention to detail and great work ethic.

R. Clow

Thank you for all your help!


Dave Smith & Staff:

Thank you so much for providing what in my mind was expedited service. All venders know what they were to do, went right to work and cleaned up after themselves. Jose is a real craftsman and did excellent vinyl installation. It was a pleasure to have him in my home. Your office staff too, made me feel I was the only one they needed to please. And they did that with quick, complete and well understood responses to my inquiries. Best wishes and Happy Holidays!

Adam and Matt were excellent. Adam fully explained services and the process to me. As well, explained additional services that they had already covered with me when that would be completed. Excellent representing of SERVPRO and their commitment to their clients. I would request Adam and Matt to come back and take care of our home again. 

Thank you so much for donating your services to our facility. We really appreciate your work and our families with small children will greatly enjoy the clean carpets. -Laurie D

Thank you for taking time to provide a clean and safe environment for our families. -Sandy

Thank you for supporting our non-profit. These type of things are often very difficult for us! -Sydney


Thank you for all the good work-being there. From all that contributed to my flood. A couple I want to mention:

Adam, what a great job- and so talented. Jose, you worked, moved furniture and did the carpet. I enjoyed visiting with you. The carpets and my whole living room look so good.

Thanks again!


Always my go to for water or repair!

Thank you for being there at a moments notice whenever things go wrong! Truly appreciate your service!

Exceptionally professional and competent with a sense of humor!

Keep up the great work! Thank you!

Keep up the courteous work/ethic!

Thank you to everyone who helped with the project. Please pass the word along to the folks who worked on the cleaning aspect of this job. They did an AMAZING job. I was blown away at how good everything looked and smelled.

All staff were professional, prompt, efficient and courteous. Will refer you to anyone! Adam was awesome on all his visits and informative. SERVPRO rocks!! Brooklynne was great on all phone calls. 

Thank you for your donation & support in September for the Stroum Guild's Fundraiser for Seattle Children's Hospital. It was a great success!

Brooklynne & SERVPRO: Thank you so much for your prompt reply and finished work. Both my husband and I were impressed by the timely job that you all did on our basement. Kudos to Adam for his timely quick response. Matthew for being on time & packing all the equipment out. Jose, for being on time (again) & for his finished work & cleaning of the carpet. My flood fixed in less than a week! Yay! Thank you again- we're very pleased with your work. But more importantly your great customer service.

Thank you so much for the hours you guys spent in our not so beautiful garage meticulously inventorying and loading the belongings of our great niece's smoky & water damaged items. You stayed so focused and through it all you were so patient and kind. What a gift! The couple of days loading up to that moment had been a bit intense, but when you arrived and started working through the details, you guys brought a sense of calm & most of all hope.

Good job on the project, would recommend SERVPRO to anyone!

Thank you for all your hard work in helping us clean up our mess. You were so sweet to bring us some fruit & vegetables as well!

Thank you for all your guys' hard work! I would call you again! 

I can't say a single bad thing about SERVPRO of Tri Cities West! The response was so prompt! 

Matt was great!