What our Customers say...


Dave Smith & Staff:

Thank you so much for providing what in my mind was expedited service. All venders know what they were to do, went right to work and cleaned up after themselves. Jose is a real craftsman and did excellent vinyl installation. It was a pleasure to have him in my home. Your office staff too, made me feel I was the only one they needed to please. And they did that with quick, complete and well understood responses to my inquiries. Best wishes and Happy Holidays!

Adam and Matt were excellent. Adam fully explained services and the process to me. As well, explained additional services that they had already covered with me when that would be completed. Excellent representing of SERVPRO and their commitment to their clients. I would request Adam and Matt to come back and take care of our home again. 

Thank you so much for donating your services to our facility. We really appreciate your work and our families with small children will greatly enjoy the clean carpets. -Laurie D

Thank you for taking time to provide a clean and safe environment for our families. -Sandy

Thank you for supporting our non-profit. These type of things are often very difficult for us! -Sydney


Thank you for all the good work-being there. From all that contributed to my flood. A couple I want to mention:

Adam, what a great job- and so talented. Jose, you worked, moved furniture and did the carpet. I enjoyed visiting with you. The carpets and my whole living room look so good.

Thanks again!


Always my go to for water or repair!

Thank you for being there at a moments notice whenever things go wrong! Truly appreciate your service!

Exceptionally professional and competent with a sense of humor!

Keep up the great work! Thank you!

Keep up the courteous work/ethic!

Thank you to everyone who helped with the project. Please pass the word along to the folks who worked on the cleaning aspect of this job. They did an AMAZING job. I was blown away at how good everything looked and smelled.


All staff were professional, prompt, efficient and courteous. Will refer you to anyone! Adam was awesome on all his visits and informative. SERVPRO rocks!! Brooklynne was great on all phone calls. 

Thank you for your donation & support in September for the Stroum Guild's Fundraiser for Seattle Children's Hospital. It was a great success!

Brooklynne & SERVPRO: Thank you so much for your prompt reply and finished work. Both my husband and I were impressed by the timely job that you all did on our basement. Kudos to Adam for his timely quick response. Matthew for being on time & packing all the equipment out. Jose, for being on time (again) & for his finished work & cleaning of the carpet. My flood fixed in less than a week! Yay! Thank you again- we're very pleased with your work. But more importantly your great customer service.

Thank you so much for the hours you guys spent in our not so beautiful garage meticulously inventorying and loading the belongings of our great neice's smoky & water damaged items. You stayed so focused and through it all you were so patient and kind. What a gift! The couple of days loading up to that moment had been a bit intense, but when you arrived and started working through the details, you guys brought a sense of calm & most of all hope.

Good job on the project, would recommend SERVPRO to anyone!

Thank you for all your hard work in helping us clean up our mess. You were so sweet to bring us some fruit & vegetables as well!

Thank you for all your guys' hard work! I would call you again! 

I can't say a single bad thing about SERVPRO of Tri Cities West! The response was so prompt! 

Matt was great!